6.1 The Buyer has the right to withdraw from the sales contract concluded in the e-shop and return the goods purchased from the e-shop within 30 days of receipt of the goods. The withdrawal period expires 30 days after the day on which the goods are delivered to the buyer.

6.2 The Buyer shall submit a free-form application for the return of the goods. The Buyer shall send the return declaration to Bellfire by e-mail to bellfire@bellfire.ee no later than 30 days after receipt of the goods. The e-mail must contain information on the goods to be returned, the order number and the account to which the money is to be credited, and, if possible, the reason for returning the goods.

6.3 The Buyer must return the goods referred to in the notice of withdrawal within 30 days from the date of submission of the notice of withdrawal at the latest. The goods can be returned to our factories or to our representative warehouse in Tartu (by agreement). The goods can also be sent by own transport:

Salon – Riga 142, Tartu.

To the factories:

Riga – Riga – Riga factory. Tartu – Pasiusi – Pasiusi – factory – Rassi tee 9, Vägari village, Põltsamaa rural municipality, 48222.

-Palivere factory. Allikmaa, Lääne County, 90811

-Haapsalu factory. Kiltsi tee 14, Haapsalu, 90403

6.4 Costs related to the packaging and return of the returned goods shall be borne by the Buyer.
6.5 The Buyer has the right to inspect the goods ordered from the e-shop in a manner that allows him to familiarise himself with the nature, characteristics and functioning of the goods. In order to ascertain the nature, characteristics and functioning of the goods, the goods may only be handled and used in the manner normally permitted in a shop. Goods to be returned must be unused. The buyer shall be liable for any depreciation in the value of the goods resulting from any use of the goods other than that necessary to ascertain the nature, characteristics and functioning of the goods. The purchaser must examine the goods carefully, open the packaging without damaging it if possible, and not remove labels/protective labels, etc., if the goods are used for purposes other than those for which they are intended. The buyer shall be liable for any depreciation in the value of the goods on their return (including the cost of repackaging, etc.).

6.6 The returned goods and the accompanying documents (instructions, warranty conditions, etc.) must be undamaged, complete, in their original packaging and unused. In the event that the returned Goods, the accompanying manuals and other documents and/or the packaging of the Goods have deteriorated due to circumstances for which the Buyer is responsible, Bellfire shall be entitled to reduce the refundable charge in proportion to the reduction in the value of the Goods.

6.7 When returning the Goods, the Buyer shall be obliged to package the Goods in such a way as to ensure their preservation. If the value of the goods has been reduced during the return, the Buyer shall be liable for this.
6.8 The Buyer has no right of return:

6.8.1 the service ordered and already provided;

6.8.2 Goods which have been made or adapted to the Buyer’s wishes (e.g. an order for soft furniture or a mattress finished with fabric at the customer’s request, an order for a mattress of a special size). According to § 53(4)(2) and (3) of the Law of Obligations Act, the 14-day right of withdrawal and rescission for distance contracts does not apply to contracts for: (2) the supply of goods made to meet the personal needs of the consumer party to the contract; (3) the supply of goods made to the specifications of the consumer;

6.8.3 goods which, by their nature, are mixed or combined with other goods after delivery in such a way that they can no longer be separated.

6.9 In the event of cancellation of the order or return of the product, the amount paid for the purchase shall be credited to the bank account indicated by you within 14 days at the latest from the date of cancellation of the order.

6.10 Refunds will be made using the same method of payment used by the Buyer to make the payment, unless otherwise agreed by the parties.
6.11 Goods can only be returned at the place and in the country of purchase (e.g. if the goods were purchased in Estonia by a citizen of the Republic of Estonia, the goods can only be returned in Estonia).

6.12 The Buyer undertakes to check the quantity and quality of the goods at the time of delivery. The Seller must be notified immediately of any defects found. If it is not possible to check the condition of the product at the time of delivery, the Buyer undertakes to notify the Seller of any visible defects in the product before installation, but not later than 7 days (2 months in the case of consumers) after delivery of the product to the Buyer. Any subsequent complaints about visible defects in the product will not be accepted.

6.13 There is no right of return for Goods which have been manufactured taking into account the personal needs of the consumer party to the contract or which have been manufactured in accordance with the conditions specified by the consumer. In the event of withdrawal from the contract, the consumer shall bear the normal costs of returning the goods covered by the contract.

6.14 If the goods are not in conformity with the terms of the contract and the seller is liable for this, the customer may pursue legal remedies against the seller. In particular, the customer may require the repair or replacement of the goods, provided that this is possible and reasonable and does not involve unreasonable costs. Instead of repair, the seller may replace the goods with a replacement that complies with the terms of the contract. If the seller replaces the defective good with a good which complies with the contract, the seller may require the customer to return the defective good.